Welcome to Flowers Carshalton. These Terms & Conditions set out the terms under which you are permitted to use our online flower delivery service, including making orders, processing payments, managing cancellations, and understanding our liability. Please read them carefully before making a purchase. By placing an order on our website, you agree to be bound by these Terms & Conditions. These terms apply to all customers throughout Carshalton and the surrounding areas.
1.1 Placing an Order. To place an order for flower delivery in Carshalton via our website, select your preferred products, add them to your basket, and proceed to checkout. You will be guided through the steps of making an order and will have the opportunity to review and amend any errors before submitting your order to us. It is your responsibility to ensure that all details are correct before final submission.
1.2 Order Acknowledgement. Upon placing your order, you will receive an automated email acknowledging that we have received your order. This confirmation does not constitute acceptance of your order. Acceptance occurs only when we send you a further email confirming dispatch of the product(s).
1.3 Order Acceptance. All orders are subject to availability and acceptance by Flowers Carshalton. We reserve the right to refuse or cancel any order for any legitimate reason, including but not limited to: unavailability of products, inability to authorise payment, incomplete addresses, or when we suspect fraudulent or suspicious activity.
1.4 Delivery Address. Please ensure you provide accurate delivery information, including the receiver's name, accurate address within Carshalton or surrounding areas, and a telephone number if required for delivery purposes. Flowers Carshalton cannot be held responsible for failed deliveries resulting from incomplete or incorrect information provided by the customer.
2.1 Prices. All prices for our flowers and delivery services are listed in British Pounds Sterling and include VAT where applicable. Prices are correct at the time of order but may be subject to change. Changes will not affect orders already confirmed, unless due to a pricing error that is obvious and unmistakeable, in which case we reserve the right to cancel the order or request payment of the correct amount.
2.2 Payment Methods. Payment must be made in full at the time of placing the order. We accept most major debit and credit cards, as well as any other payment options offered at checkout. Payment processing is handled securely through our third-party payment provider. Flowers Carshalton does not store your payment details.
2.3 Failed or Refused Payments. If your payment fails or is refused, your order will not be processed or dispatched. Any associated fees arising from failed transactions are the responsibility of the customer.
3.1 Delivery Areas. Flowers Carshalton offers flower delivery throughout Carshalton and the surrounding areas specified on our website. If you are outside these areas, please consult our team before placing an order.
3.2 Delivery Dates and Times. You may select a preferred delivery date during the ordering process. While we endeavour to deliver on the requested date, we cannot guarantee specific delivery times or dates during peak periods or due to circumstances outside our control.
3.3 Failed Deliveries. If no one is available to accept the delivery, we will attempt to leave the flowers in a safe place or with a neighbour, if instructed. Where this is not possible, we may attempt re-delivery or contact the recipient for further instructions. Additional delivery attempts may incur further charges.
4.1 Your Right to Cancel. Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for flower products within 14 days of receiving your order. However, due to the perishable nature of fresh flowers, this right is limited. Cancellations or amendments are only accepted before flowers have been prepared or dispatched. Once your order is being processed for delivery, we are unable to cancel or amend it.
4.2 How to Cancel or Amend. To cancel or amend an order, please contact our customer support as soon as possible with your order details. If cancellation or change is possible, we will confirm the outcome and process any appropriate refunds in line with our refund policy.
4.3 Refunds. Refunds for cancelled orders will be processed via the original payment method. Please allow up to 5-10 business days for the refund to appear on your account. If the goods have already been dispatched or delivered, no refund will be offered unless the products are defective or not as described.
4.4 Defective or Damaged Goods. If you receive flowers that are damaged or not as described, please contact us with photographic evidence within 24 hours of delivery. Where appropriate, we will offer a replacement or refund at our discretion.
5.1 Product Representation. While we make every effort to display flower arrangements as accurately as possible, images are for illustrative purposes only. Flowers are natural products and variation in colour, shape, and size is to be expected. Packaging and presentation may also differ from images.
5.2 Substitution Policy. In the rare event that certain flowers or items are unavailable at the time your order is prepared, we reserve the right to substitute with similar products of equal or greater value without prior notice. We will always try to preserve the aesthetic and value of the original arrangement.
6.1 Loss or Damage. Flowers Carshalton shall not be liable for any indirect, incidental, special, or consequential loss or damage arising out of or in connection with the provision of our online flower delivery services, including but not limited to loss of profits, revenue, or goodwill.
6.2 Maximum Liability. Our total liability to you for any claim arising out of any order shall not exceed the purchase price you paid for that order. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
6.3 Events Beyond Our Control. We are not liable for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control, including acts of God, adverse weather, strikes, or transport delays.
7.1 Accurate Information. You are responsible for providing accurate, complete, and up-to-date information when making an order. Failure to do so may result in delayed or failed deliveries, for which we cannot be held liable.
7.2 Intended Use. Our products are sold for personal use and gifting purposes only. You must not use any product purchased from us for resale without our express written consent.
8.1 Content Ownership. All content included on our website, including images, text, product descriptions, and graphics, is the exclusive property of Flowers Carshalton or its licensors. You must not use, reproduce, or distribute any content without prior written permission.
Flowers Carshalton is committed to protecting your privacy and handling your personal data in accordance with applicable UK data protection laws. Please see our Privacy Policy for information on how we collect, use, and store your personal information during the ordering process and beyond.
Our website may provide you with access to third-party websites or services, such as payment processors. Flowers Carshalton is not responsible for the content, privacy practices, or terms of any third-party services, and your use is subject to those providers’ terms and conditions.
These Terms & Conditions, and any disputes or claims arising out of or in connection with them or their subject matter, shall be governed and construed in accordance with the laws of England and Wales. By using our service, you agree that the courts of England and Wales will have exclusive jurisdiction to hear any such disputes or claims.
Flowers Carshalton reserves the right to update or amend these Terms & Conditions at any time without prior notice. Any changes will be posted on this page and will take immediate effect upon posting. It is your responsibility to review these terms regularly. Continued use of the website after any changes constitutes your acceptance of the modified Terms & Conditions.
If you have any questions, concerns, or complaints about these Terms & Conditions or the service provided, please contact us using the details provided on our website. We value your feedback and will endeavour to resolve any issues promptly and fairly.
These Terms & Conditions apply to all customers ordering online flower delivery in Carshalton and surrounding areas through Flowers Carshalton. By placing an order, you acknowledge that you have read, understood, and agree to be bound by these terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Carshalton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Carshalton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
