At Flowers Carshalton, we proudly serve households and businesses throughout Carshalton and surrounding areas as your trusted local florist. We are committed to delivering fresh, beautiful flowers with every order. Our Fresh Flowers Guarantee ensures that every bouquet arrives in peak condition, ready to brighten your space or bring joy to a loved one.
If your order arrives damaged or if the flowers do not reflect the standards of freshness we promise, please contact us within 24 hours of receipt. To resolve the issue swiftly, we may request a clear photo of the item received and a brief description of the problem. This helps us improve our service and ensure your satisfaction. We know how important it is for your flowers to arrive in perfect condition, and we’ll act quickly to make things right.
We guarantee the freshness of our arrangements for a minimum of 5 days from the date of delivery, provided the flowers are cared for as recommended. Each bouquet includes care instructions to help prolong their beauty and lifespan. If you experience any issues with the freshness of your flowers within this window, please get in touch. Our team is dedicated to ensuring you are delighted with your purchase.
Should your flowers arrive damaged or fail to meet our freshness standard, we offer two straightforward solutions:
Our team will review each request individually to provide the fairest outcome and uphold our Fresh Flowers Guarantee. Please note that eligibility for refunds or replacements may require proof of issue, such as a photograph.
Your feedback is essential to us. If for any reason you are dissatisfied with your flowers, the delivery experience, or any aspect of our service, we encourage you to let us know promptly. Complaints can be submitted through our inquiry form or in person at our Carshalton shop. Our team will acknowledge your complaint within one working day and aim to resolve all issues within three working days. Should further investigation be necessary, we will keep you informed throughout the process.
We value the trust the Carshalton community places in us, and your satisfaction is our top priority. Flowers Carshalton is dedicated to providing fresh blooms and excellent service with every order. Thank you for choosing your local Carshalton florist for all your fresh flower needs. We are here to help ensure every experience with Flowers Carshalton is a positive one.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
